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Terms & Conditions

Welcome to Lopo Coffee. By accessing or using our website, lopocoffee.com (the “Site”), and purchasing our products, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.


General

These Terms & Conditions govern your use of our Site and the purchase of products from us. By using our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.


Orders and Payment

  • Order Acceptance: All orders placed through our Site are subject to acceptance by Lopo Coffee. We reserve the right to refuse or cancel any order at our discretion, including but not limited to, orders that are suspected of fraud or unauthorized transactions.
  • Payment: Payment must be made at the time of purchase. We accept various payment methods, including credit/debit cards and other electronic payment systems. By providing payment information, you authorize us to charge the amount due for your order.


Pricing and Availability

  • Pricing: Prices are subject to change without notice. We strive to ensure that prices and product descriptions are accurate but may occasionally make errors. We reserve the right to correct any inaccuracies and to modify prices at any time.
  • Availability: Product availability is not guaranteed. We may limit quantities and refuse orders based on availability. If an item is out of stock or unavailable, we will notify you and may offer a replacement or refund.


Shipping and Delivery

  • Shipping Policy: We offer free shipping on all orders. Orders are processed within 1-2 business days. Local/domestic deliveries typically take 3-5 business days, while international deliveries may take 7-14 business days. Shipping times are estimates and may vary based on factors outside our control.
  • Risk of Loss: Risk of loss or damage to products passes to you upon delivery. We are not responsible for any loss or damage once the products have been delivered.


Returns and Exchanges

  • Return Policy: Returns are accepted within 14 days of delivery. Items must be unused, in original condition, and packaging. Return shipping costs are the responsibility of the customer, except for defective or incorrect items.
  • Exchange Policy: Exchanges are accepted within 14 days of delivery. Items must be unused and in original condition. We cover shipping costs for exchanges. Contact us at support@lopocoffee.com to initiate a return or exchange.


Warranty and Limitation of Liability

  • Warranty: Our products come with warranties provided by the manufacturer. We do not offer additional warranties beyond those provided by the manufacturer.
  • Limitation of Liability: To the fullest extent permitted by law, Lopo Coffee is not liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of our Site or products.


Intellectual Property

  • Ownership: All content on our Site, including text, graphics, logos, and images, is the property of Lopo Coffee or its licensors and is protected by intellectual property laws.
  • Use of Content: You may not use, reproduce, distribute, or create derivative works of any content from our Site without our express written permission.


User Conduct

  • Prohibited Activities: You agree not to use our Site for any unlawful purpose or in any manner that could damage, disable, overburden, or impair our Site. You may not attempt to gain unauthorized access to any part of our Site or interfere with its functionality.


Privacy Policy

Your use of our Site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our Site, you consent to our Privacy Policy.


Changes to Terms

We may update these Terms & Conditions from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our Site following any changes constitutes your acceptance of the revised Terms & Conditions.


Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Indonesia. Any disputes arising from these Terms & Conditions or your use of our Site will be resolved in the courts located in Medan, Sumatera Utara, Indonesia.


Contact Us

If you have any questions about these Terms & Conditions, please contact us at:


Thank you for choosing Lopo Coffee. We appreciate your business and look forward to serving you!