Returning Customer
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If you already have an account with us, please login at the login form.
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You can now take advantage of member privileges to enhance your online shopping experience with us.
If you have ANY questions about the operation of this online shop, please e-mail the store owner.
A confirmation has been sent to the provided e-mail address. If you have not received it within the hour, please contact us.
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Your shopping cart has been saved, the items inside it will be restored whenever you log back into your account.
Return and Exchange Policy
At Lopo Coffee, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and exchange policy below:
Return Policy
- Eligibility: Returns are accepted within 14 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
- Process: To initiate a return, please contact us at support@lopocoffee.com with your order number and details of the item you wish to return. We will provide instructions on how to return your item.
- Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.
Exchange Policy
- Eligibility: Exchanges are accepted within 14 days of the delivery date. Items must be unused, in their original condition, and in the original packaging.
- Process: To request an exchange, please contact us at support@lopocoffee.com with your order number and details of the item you wish to exchange. We will provide instructions on how to proceed with the exchange.
- Shipping Costs: The cost of shipping the exchanged item back to you will be covered by us.
Refunds
- Processing Time: Refunds will be processed once we receive the returned item and verify its condition. Refunds will be issued to the original payment method within 7-10 business days.
- Non-Refundable Items: Please note that shipping fees are non-refundable.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at support@lopocoffee.com. We will arrange for a replacement or refund at no additional cost to you.
Contact Us
For any questions or concerns regarding returns or exchanges, please contact us at:
- Phone: (+62) 812-259-65961
- Email: sales@lopocoffee.com, info@lopocoffee.com, support@lopocoffee.com
Thank you for shopping with Lopo Coffee. We appreciate your business and are here to ensure you have a great experience with us!