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Return Policy

At Lopo Coffee, we prioritize your satisfaction and strive to ensure that your shopping experience is seamless. If you are not completely satisfied with your purchase, our detailed return policy is designed to provide clarity on returns, exchanges, and refunds. Below is an extensive breakdown of our return policy.


Return Period

  • 30-Day Return Window:
    • You have 30 days from the date of delivery to initiate a return. This period allows you ample time to evaluate the product and determine if it meets your expectations.


Exchange Policy

  • Exchanges:
    • If you wish to exchange an item for a different model, size, or color, you may do so within the 30-day return window. The exchange process follows the same guidelines as the return process.


Conditions for Returns and Exchanges

To qualify for a return or exchange, all items must meet the following criteria:

  • Unused Condition:

    • The product must be unused and in the same condition as when you received it. It should not have any signs of wear, usage, or alterations.

  • Original Packaging:

    • All items must be returned in their original packaging, including any boxes, bags, and wrapping materials. The packaging should be intact and in good condition.

  • Complete Accessories:

    • All accessories, manuals, and documentation that came with the product must be included. Returns lacking original components may not be eligible for a refund or exchange.

  • Proof of Purchase:

    • A copy of the original receipt or proof of purchase must accompany the return. This can be a printed email confirmation or a digital invoice.


Return Process

To initiate a return or exchange, please follow these steps:

  1. Contact Our Customer Support:

  2. Provide Necessary Information:

    • In your communication, please include the following details:
      • Your order number.
      • The item(s) you wish to return or exchange.
      • The reason for the return or exchange (e.g., defective item, wrong size, etc.).

  3. Receive Return Authorization:

    • Our customer support team will review your request and provide a Return Authorization. This document is essential for processing your return and must be included in your return package.

  4. Prepare Your Return Package:

    • Carefully pack the item in its original packaging. Include:
      • The Return Authorization form.
      • A copy of your receipt or proof of purchase.
    • Ensure the package is securely sealed to prevent damage during transit.

  5. Ship the Item:

    • Send the return package to the address provided by our customer support team. You are responsible for covering the shipping costs associated with returns unless the return is due to our error (e.g., wrong item sent).

  6. Tracking Your Return:

    • We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee receipt of returned items without tracking.


Refunds

  • Refund Timeline:

    • Once we receive your return, our team will inspect the item to ensure it meets our return conditions.
    • If your return is approved, your refund will be processed within 5 business days.
    • The refund will be credited back to your original payment method. Depending on your bank or credit card provider, it may take additional time for the funds to appear in your account.

  • Restocking Fee:

    • Please note that all returned items are subject to a 20% restocking fee. This fee will be deducted from your total refund amount. For instance, if you return an item priced at $100, your refund after the restocking fee will be $80.


Non-Returnable Items

Certain items are not eligible for return:

  • Used Products:

    • Any items that have been used, altered, or damaged will not be accepted for return.

  • Sale or Clearance Items:

    • Products marked as clearance or on sale may be final sale and are not eligible for return.

  • Gift Cards or Vouchers:

    • These items are non-returnable and non-refundable.


Customer Support

For any questions or assistance regarding our return policy or to initiate a return or exchange, please contact us:

Our customer support team is available to assist you during business hours, which are Monday to Saturday, from 08:00 AM to 06:00 PM GMT+7.


Important Considerations

  • Delivery of Return Items:

    • Ensure that all returned items are sent with adequate packaging to prevent damage during transit. We recommend retaining your shipping receipt until you have received confirmation that your return has been processed.

  • Incomplete Returns:

    • If your return is missing parts (e.g., accessories or packaging), we may reject the return or reduce the refund amount to account for the missing components.


Conclusion

Thank you for choosing Lopo Coffee! We appreciate your trust in us and are committed to ensuring your satisfaction with our products. If you encounter any issues, our dedicated team is here to guide you through the return and refund process, ensuring a positive shopping experience. Your feedback is invaluable in helping us improve our service.